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Almost all companies today track costs within their organization. Everything
from wages to office supplies are tracked in detail. However, there is one
aspect of the business operation that is not normally tracked and that is the
cots of quality. Yes, some companies can tell you how many testers or QA people
they have on staff and the cost of those services. But they just can?t provide
any more definition nor can they tell you the costs of other people performing
duties related to quality.
This presentation will provide an overview on some of concepts behind the cost of quality and why some organizations prefer not to track these costs. We will examine how many of the costs associated with quality are hidden from view. We then will look at some strategies for reducing the costs associated with internal and external failure. We will also examine what the quality professional can do to help facilitate the process. A short exercise will take place that highlights the cost of quality. |
The Discussion Group for Software Quality meets once a month.
All sessions are free. Advance registration by RSVP is required.
For more information e-mail
info@software-quality.ab.ca