Maximizing IT Value Through Operational Excellence provides a practical, process driven approach based on 12 established best practices in ASM. This presentation will review our ASM 12 best practices that help attain a state of Operational Excellence within IT organizations where the installed base of computer applications run with the predictability, reliability and quality of a utility. Learn the organizational, strategic and cultural differences between ASM and application development, including its focus on problem solving and continuous improvement. Learn the IT Governance and Integrity of ASM from change control rules to the role of steering committees. Learn how to take control and accountability over all your IT applications and make sure they work.