Planning

1. Product and project software quality goals and objectives
2. Customer requirements for quality
3. Quality and customer support activities
4. Issues related to software security, safety, and hazard analysis

Tracking

1. Scope and objectives of quality information systems
2. Categories of quality data and their uses
3. Problem reporting and corrective action procedures (e.g., software defects, process nonconformances)
4. Techniques for implementing information systems to track quality-related data
5. Records and data collection, storage, maintenance, and retention

Organizational and Professional Software Quality Training

1. Quality training subject areas (e.g., inspection, testing, configuration management, project management)
2. Available training resources, materials, and providers
3. Professional societies, technical associations, and organizations for software quality engineers